Energy Update – Changes you can expect from your energy supplier
The energy regulator, Ofgem, is bringing in changes to make it easier, clearer and fairer for you to get the best deal when you buy electricity and gas.
New standard of conduct
From 26 August 2013 suppliers must:
- carry out actions in a fair, honest, transparent, appropriate and professional manner
- give information which is complete, accurate, not misleading and in plain language. The important information must be made the most obvious
- make sure it’s easy for you to contact them, and act promptly and courteously to put things right when a mistake is made.
Fixed rate tariffs
From 22 October 2013:
- suppliers won’t be allowed to increase prices or make other changes to fixed rate tariffs (except for tracker tariffs where rates vary or structured price increases that have been set out in advance)
- suppliers won’t be able to roll you onto a fixed term contract without your consent
Four main tariffs for gas, four main tariffs for electricity
From 31 December 2013 suppliers:
- will offer no more than four core tariffs for you to choose from when buying gas and no more than four when buying electricity. Discounts will still be possible if you buy online or have a dual fuel account.
By 30 June 2014, if you’re still on a tariff that’s no longer available, you must be transferred to the cheapest main tariff.
More information on Ofgem’s changes at www.ofgem.gov.uk.
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